The well-being of health staff has a direct impact on patient safety, result, operational efficiency, and sustainability. We have noticed an increase in burnout instances globally during pandemics, although burnout in healthcare was always an issue prior to Covid. Burnouts can be caused by dynamic changes in care models, staff shortages, and a variety of socioeconomic, cultural, structural, and organizational factors.

The COVID-19 epidemic has impacted many elements of daily life, including how we presently acquire healthcare and how it will be consumed in the future. An omnichannel approach provides the patient with more alternatives for contacting a doctor and resolving their issue than the traditional method. Those who have had previous digital engagements with other firms expect a similar approach from hospitals. Our patients are accustomed to managing their banking requirements with a simple app, ordering anything from markets using an app, receiving education through virtual schools, and contacting any type of helpdesk through video conversations.